![]() Source: SwipBox, Correos Security and sustainability At the end of 2019 they decided to open up their network to other operators on equal rights – in May 2020, Correos was finalising terms with two delivery providers which will have the same parcel locker access levels and conditions as the post.> Spanish post Correos initially limited their network of over 5,000 lockers to their own deliveries. Their model is a combination of agnostic and carrier-specific approaches depending on the client.Ĭarrier-agnostic approaches become more interesting also for postal operators as it can maximise the usage of an otherwise underutilised network. By 2021 it plans to have at least 6,000 units and by 2022 at least 9,000 units. OMNIC has more than 4,800 installations, mainly in Eastern Europe, USA, France and Russia. ![]() By the end of 2020, SwipBox will have around 10,000 lockers around the globe. SwipBox already has parcel lockers in 60 countries - the lockers are mainly concentrated in larger networks in Denmark, Sweden, Finland, Norway & Australia. While some companies such as KEBA and InPost produce parcel lockers which are mainly used for deliveries from a specific carrier, the carrier-agnostic approach is increasingly prevalent in the parcel locker market, with examples such as OMNIC and SwipBox. Instead of limiting them to just one delivery company, they are increasingly deployed on a carrier-agnostic model – where every operator has equal access to the locker network. Instead of owning the lockers, there is a growing trend for leasing them. While several years ago, the market was dominated by private manufacturers which sold their hardware and software solutions to different e-commerce stakeholders including postal operators, the landscape is changing. The infrastructure and integration of logistics systems need to be improved to allow for a seamless cross-border delivery to a parcel locker. ![]() While delivery to home address was associated with the highest satisfaction, 65% of respondents were extremely or very satisfied with delivery to parcel lockers – this was the highest share of satisfaction out of all pick-up locations, possibly due to most of them being in the vicinity and being open for long periods of the day, if not 24/7. Parcel locker stations were most popular in Estonia, Finland, Poland and Lithuania – delivery providers in these countries have installed a huge network of lockers to drive e-commerce in the region. As shown below, the most commonly used location was delivery to the home (66%), followed by delivery to a post office (21%), a postal service point (14%) and a parcel locker station (12%). In 2019, there were around 36,000 respondents in 41 countries. Respondents were asked which delivery locations they had used in the past year. For logistics companies, investment in parcel lockers can reduce costs in the logistics chain, increase delivery efficiency and generate new market opportunities.įor the fifth consecutive year, the 2019 IPC Cross-Border E-Commerce Shopper Survey looked into the delivery preferences and experiences of global consumers. Parcel lockers, which can be used to either receive or send a parcel, are among the several popular alternatives that customers can use to manage their online shopping deliveries.
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